It arrived Friday and it was beautiful.  You certainly make a very nice product and it was in great shape. I have only pulled two of the railing sections out, but feel confident that they too were undamaged evidenced by the great packing job you all do.  I found you and your company a true pleasure to work with, and would highly recommend you to others.

Just opened the first box containing one of the big box newels.
You people do fantastically beautiful work!! I'm so proud your work is going to be part of my home. Quality workmanship is lost without good design, and what a unique combination these days to find both under one roof.
Truly grateful,

Christmas came early today.  I can't be any more pleased at the workmanship of the Box Newel Posts.  They were packaged so carefully and look absolutely perfect.  I will send you some photos when the stairs are complete.  I will strongly recommend your product to everyone.  It is a step above anything I have every seen.
You have great pricing, you are so easy to deal with and are amazing craftsman.  I wish you and your brother the best in all of your endeavours.   You have a good thing going!
Blaine Palmer
Calgary, Alberta

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The balusters are great, nicely packed and shipped. They are high end. I am a wood turner and could have spent weeks turning I have no duplicater Very clean and sharp. I will recommend  you for any large job.
Thanks again for such a quality product.
Terry McKenna

I wanted to express my delight with your products and service. I ordered the Craftsman end caps and risers; my shipment arrived in two days, the product fit & finish was absolutely perfect, and I saved nearly $900.00 over my Carpenter's COST from his normal supplier!
Needless to say, he will now be ordering from YOU. When we had to make a change, in the stairway, the needed pieces arrived NEXT DAY.....I don't know how you can beat that. My wife, my carpenter, and I are extremely pleased with Kinzel Wood Products. You guys are GREAT!!!!
Marvin Dvoracek


To the Good Folks at Kinzel:

I got your name from my (very picky) brother, who spoke highly of your work on his basic balusters. He said you communicated well, delivered on time and the price was reasonable.

Our job entailed replicating ornate balusters from a Civil War era brownstone in Brooklyn, NY. Although they took longer than you'd anticipated, you apprised me of the delay and they were well worth waiting for. The new are virtually indistinguishable from the originals and have helped return the building to its original glory. The price was fair and you were a pleasure to deal with.

In summary, I  can recommend Kinzel unequivocally and look forward to working with you on our next project.

Sincerely, George Sherwin

Hi Gregg, Here are the finish pictures.  Everything went pretty well and they turned out great!  Thanks for all your efforts, you all went way above what I am used to in customer service and professionalism.

Thanks Again, Chris Dufour


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"When my daughter asked me to help her get a curved stairs leading to her new second floor house, I was very skeptical whether I could help her.  You see, I live way out in the Pacific in the island of Guam, a US Territory. The Island is very far from the United States and there are no finished carpenters doing wooden stairs, especially curved stairs. Practically all homes on Guam are built with concrete or concrete blocks. I knew that the only way is to order the stairs from the US and then have it shipped to Guam. However, there are several problems that I must overcome to insure that the stairs are right and installed properly.  The first problem was that the original staircase was designed and formed with concrete and is not designed to be curved.  Secondly, the contract laborers building the house are all Chinese alien workers and do not speak or read English. Finally, my daughter has a deadline with the bank to finish the house.  I was very much concerned that even if we have the stair products on time, problems during the installation may occur and the distance from the US to Guam may cause further delays to resolve whatever problems that may occur.  I contacted several off-island companies doing stairs and other wood products. I expressed my concerns to them. Of all the companies I contacted, only "Kinzel Products Inc.," have expressed interests and is willing to work out the concerns with me. After numerous e-mails, pictures, and templates, with Mark Kinzel of Kinzel Products, We received the stairs and other accessories.  We installed the stairs under the guidance of Mark. My daughter, her family and I are very pleased and happy with the stairs.
My daughter's home is now a showcase to many homebuilders and homeowners looking for wooden stairs on the Island. I highly recommend Kinzel Products Inc., to anyone looking to build stairs in the home. I find the company to be trustworthy, timely in its performance, and cares about their customers and customers' satisfaction."
AL Pangelinan
Guam USA

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I have been doing home improvements for 35 years and have never been more satisfied than with the quality of support and more importantly the impeccable workmanship found in the products I purchased from Kinzel.  For my most recent project I completely rebuilt a staircase and balcony railing.  The Brazilian Cherry handrails are gorgeous but the beauty and craftsmanship found in the birds-eye maple/Brazilian cherry newel posts and balusters are nothing short of stunning.  The grain and figuring of the wood are exceptional and the finish is flawless.
Starting with the personal support from Jesse Kinzel at the design stage and the installation advice given throughout my project, I found the folks at Kinzel to be as committed to producing an outstanding product as I was!  The service and quality of workmanship provided by Kinzel is the finest I have ever encountered.
Ed Cozzolino
Quantico Maryland

Hey Rick,
I just wanted to let you know that I received the order last night, and I have to say that I was very impressed....even down to the packaging.
The newels and hand rails look amazing. The craftsmanship on everything is just top notch.  Also, thanks so much for the fitting samples, seeing them in real space helped with the decision. The mitered look is the way we are going to go.
Again, thanks so much.
-Kevin Link

Kinzel Wood Products did a wonderful job on making our stair parts.  Jesse and his staff are very professional and they pay great attention to detail.  The end result was exactly what my clients wanted and they wouldn't change a thing. Everything was shipped promptly and on time.  I would highly recommend Kinzel Wood Products to anyone.

Keith Coacher,UDCR

Remodeling Specialist
NARI - Universal Design Certified Remodeler
EPA - RRP Certified Renovator

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I've been meaning to write you about the newel post that you sent me.  Reading over other customer testimonials and looking at pictures on your website, I believed that I was purchasing a high quality wood product.  Upon receiving the newel post, my expectations were actually exceeded, and I couldn't be happier with the quality of the craftmanship.
As a fellow woodworker I understand the attention to detail and skill that it takes to build something of this quality, and you have certainly mastered the craft.  Keep turning out product like this and I will make sure to recommend your company to anyone in need of custom stair products.
Ryan Whitehouse

I wanted something to match the simple mission/craftsman style at my home, I couldn't be happier. Also the mounting hardware you included for the box newels allowed for a rock-solid installation. I will definitely do more business with Kinzel Wood Products in the future. Thanks Guys!
Doug Schwalbe

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Outstanding, and all people visiting including the work people love your product.  My family find it so beautiful.

Just wanted to let you know how much we appreciate the excellent craftsmanship of our newel posts and stair rail.  We and our contractor were very pleased with the finished product.  What a great outcome after placing faith in an online picture and a few emails.  You guys really came through for us.
Thanks again!
Jennifer Moyer



The balusters are great, nicely packed and shipped. They are high end. I am a wood turner and could have spent weeks turning I have no duplicater Very clean and sharp. I will recommend  you for any large job.
Thanks again for such a quality product.
Terry McKenna

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